This Privacy Policy explains how InstallerHQ ("we", "us", "our") collects, uses and protects your personal information when you use our website or services. We are committed to protecting your privacy and handling your data in line with UK GDPR and the Data Protection Act 2018.
Who we are
InstallerHQ provides back-office, marketing and automation services for UK renewable energy installers. You can contact us at hello@installerhq.co.uk. For data-protection matters, use the same address marked "Data Protection".
Information we collect
- Information you give us — when you fill in our contact or booking form, or message us, we collect your name, business name, phone number, email, trade and any details you share.
- Demo interactions — if you use our on-site AI receptionist demo, your voice or message is processed by our voice-AI provider to run the demo conversation.
- Information collected automatically — like most websites, we and our providers may collect your IP address, browser type, device and usage data through cookies and similar technologies. See our Cookie Policy.
How we use your information
- To respond to your enquiry and provide the services you request.
- To run and improve our website and demos.
- To send you information you have asked for or agreed to receive.
- To meet our legal and regulatory obligations.
Legal bases
We process your data on the basis of your consent, our legitimate interest in running and growing our business, and where necessary to take steps to enter into or perform a contract with you.
Sharing your information
We do not sell your personal data. We share it only with trusted service providers who help us run our business — for example our website host, our voice-AI provider (for the demo), booking tools and advertising platforms — and only as needed to provide the service. We may disclose information where required by law.
How long we keep it
We keep your personal data only as long as necessary for the purposes above, then delete or anonymise it.
Your rights
You have the right to access, correct, delete or restrict the use of your personal data, to object to processing, to data portability, and to withdraw consent at any time. To exercise any of these, email hello@installerhq.co.uk. If you are unhappy with how we handle your data, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
Changes
We may update this policy from time to time. The latest version will always be on this page.