Privacy Policy
Last updated 22 September 2026
Who we are
InstallerHQ provides software and marketing services to UK renewable energy installers. For any data protection question, contact hello@installerhq.co.uk.
What we collect
From installers: the name, business name, email address, phone number and website you give us when you book a call or get in touch.
From your website's visitors: where you use one of our checkers or AnswerHQ on your own site, we process the postcode, property details and contact details a visitor enters, on your behalf and as your processor. That data is yours. We do not sell it, share it with other installers, or use it to market to those homeowners.
From this website: if analytics is enabled, aggregate usage data. No advertising cookies are set without consent.
Why we hold it
To provide the service, to respond to you, and to meet our legal obligations. The lawful bases are performance of a contract and legitimate interests.
How long
Enquiry data for as long as you are a customer plus six years for accounting purposes. Homeowner data captured by your checkers for as long as you ask us to keep it — you can have it deleted at any time.
Your rights
Under UK GDPR you may request access to, correction of, or deletion of your personal data, object to processing, and complain to the Information Commissioner's Office at ico.org.uk.
Sub-processors
We use the following third parties to host and run the service. Netlify (USA and EU edge) hosts this website, the checker and the chat, and processes enquiry form submissions. Supabase (EU) stores checker configuration and the enquiries a checker captures. Anthropic (USA) provides the language model behind AnswerHQ; it receives the question a visitor types and the passages from the installer's own website needed to answer it, and is not permitted to train on that data. Calendly (USA) handles call bookings where you choose to book one. Transfers outside the UK rely on the UK International Data Transfer Addendum. This list is kept current; if it changes we will update it here.